Shipping & Returns:
Shipping
Free Shipping:
- We include free ground shipping on orders over $300.
- This does not include:
- Shipping Container Brackets
- Storage Shelving Brackets
- Kitchen Island Brackets
- Orders to Canada, Alaska, Hawaii
Freight Shipping:
- Orders over 50 pieces prefer to ship freight via pallet. If your order is around or over this amount, we will reach out to you regarding this\ option.
- Shipping form for information needed for freight:
- rightonbracket.com/freight-shipping-form/
Lead Time:
- Average Lead time is 0 – 2 business days. Large orders may take 2 – 4 business days.
- We do not guarantee order delivery time. This is due to shipping inconsistencies involving weather, holiday seasons, delivery failure, etc.
- We do not ship on weekends.
- If you have not received notification of your order within 3 business days; please email [email protected] for order status.
Product Inventory
- Our website currently does not support live inventory numbers. If you are in need of a part for any specific date; please contact our team so we can verify if the items are available.
- Most products we have in stock and will be shipped soon after an order is received.
- Larger orders may take 1-3 days to manufacture. We will notify you on an expected shipping date with larger orders.
Order Changes
- Orders made and received by Right On Bracket are final.
- If you need to adjust your order, reach out to us to discuss. We may potentially be able to adjust your order. Right On Bracket reserves the right to make this decision.
- Most products are made to order. Due to inventory limitations, we want to avoid product changes post order.
Expediated Shipping:
- If you are interested or would like to pay for expedited shipping, please contact us at [email protected] for a quote.
- Due to the heavy weight of our steel products, expedited shipping can become very expensive. 2 day shipping is reasonable, overnight shipping typically ranges between $300 – $600+ per box depending on the order.
Order Delivery:
- Shipping location must be a physical address. We do not ship to job-sites that cannot receive packages.
- Please note that Right On Bracket will only to ship to the shipping address stated by the purchaser.
- Once orders leave our facility, Right On Bracket is not responsible for lost, stolen, damaged, or orders shipped to an incorrect address. This is the responsibility of the shipping carrier.
Shipping Carriers
- We ship our products using UPS, USPS, and FedEx.
- We ship LTL/freight on large orders from a variety of carriers.
International Orders
- We do not cover taxes and duties on orders shipping into Canada.
- We do not ship to other countries directly from the website. Reach out to us for international orders and shipping.
Returns Policy
- Any returns accepted are subjected to a 25% restocking Fee. This is due to product inspection, re-painting, restocking, & refund charges.
- We do not accept returns on custom bracket orders.
- Any returns accepted must be within 30 days of date of purchase, be unused, and be shipped back to us as it was received. All returns are subject to inspection. Any part that, in our opinion, shows evidence of being used or installed contrary to manufacturer’s instructions and/or subjected to improper handling, packaging, or shipping by the customer will not be eligible for exchange, refund, or warranty consideration.
- We reserve the right to charge a restocking fee or refuse any return. No cancellations or returns on custom orders. “Custom Orders” refers to any part that is not in stock at Right On Bracket. You will be notified if your order is a “Custom Order”. All part information is correct as far as Right On Bracket knows and any errors will be changed upon notification.
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Print this form and include it inside the box(s) of ALL returns.
- Any returns received without the return form will not be credited.
Warranty
- Right On Bracket does not cover manufacturer’s warranty. All warranty and guarantees are provided by the manufacturer. Right On Bracket is not responsible for and damage, injury, or misuse of our products. The content included in this Website has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, pricing, or technical information described in this Website. The regulation of emissions production, noise levels and safety standards are untaken by the federal government, each of the fifty-state legislatures, and by the many local municipalities, towns, and countries. Right On Bracket makes no warranties of merchantability, of fitness for a particular purpose or that its products are improved for general use, or that its products comply with laws, regulations, or ordinance in the states where they may be sold to the ultimate purchaser, the consumer. In this connection, the retail purchaser, the buyer, the ultimate consumer assumes the burden of the entire cost of any and all necessary service, alterations or repairs. Right On Bracket advises the consumer or customer that all products purchased in the State of California must conform to Specific vehicle code sections. Please consult your local and state laws for more information.